This award recognises a family business which can show evidence of outstanding practice in Retail & Wholesale and makes a positive difference to the experience being delivered to the Irish consumer.

The criteria which the judging panel will consider include the following:

  • Displays ability to compete with large multinationals and international online retailers
  • Demonstrates high customer service standards
  • Shows loyalty to its customer base
  • Displays ability to monitor and respond to customer feedback
  • Shows innovative marketing and sales activity both online and offline
  • Evidence of the quality of the goods provided
  • Evidence of achievements

This category is open to micro, small, medium and large companies. Judging will be assessed in the context of the size and resources of the business.