This award recognises a family business which can show evidence of delivering outstanding customer service to its clients. By going that extra mile, they have made a positive difference to the consumer experience.

The criteria which the judging panel will consider include the following:

  • Demonstrates an ability to retain customers over long periods of time
  • Offers value for money in the goods/services provided
  • Provides goods/services known for exemplary quality
  • Evidence of positive customer feedback/testimonials
  • Displays ability to monitor and respond to all customer feedback
  • Demonstrates innovation in how it provides and maintains high service standards to its customers

This category is open to micro, small, medium and large companies. Judging will be assessed in the context of the size and resources of the business.