This award recognises a family business in the hospitality industry that can demonstrate a sustained commitment to providing excellence to its clients.

The criteria which the judging panel will consider include the following:

  • A recognised family name in the hospitality sector
  • Demonstrates a commitment to service excellence
  • Demonstrates consistent delivery of service and monitoring of customer feedback
  • Innovation in services provided that demonstrates improved business performance
  • Benefits generated by the business for the wider community
  • Value for money in the service provided
  • Provides hospitality services known for exemplary quality
  • Evidence of achievements

This category is open to micro, small, medium and large companies. Judging will be assessed in the context of the size and resources of the business.